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Management of Disruptive Customers & Restraint
This course has been specifically developed as an add-on to our Front Line Courses. In recent years Disruptive Customer Incidents have increased for a number of reasons and it is vital that front line staff can deal with these incidents and bring them to a positive outcome so that the safety of others are not jeopardised.
This full day course will give you the skills in order to deal with such incidents. Although the course was originally designed for those seeking a career as a member of cabin crew, it is also targeted at those that have to deal with disruptive members of the public within the Customer Services Industry.
Criteria covered includes:
- Legislation regarding disruptive passengers
- Disruptive incidents at work and understanding yourself
- How to deal with stress and fear within the work place
- Behaviour
- Communication skills
- De-escalation skills
- Use of Force and the law
- Practical body holds used for restraining
- How to avoid positional asphyxia
This course is delivered by a qualified trainer in conflict management with a mix of training delivery through lecture, group discussion and practical work ensuring that you get the most of the programme. Combined with certification on successful completion, you will definitely be on the right track to getting yourself noticed and securing your ideal job in the front line Industry. (It is recommended that candidates wear casual clothes including flat shoes with no jewellery due to the practical nature of this course.)
Course Start Dates:
These courses are operated in LONDON 3 times a year, January, May & September.
Saturday Class: 1 day course 09.30 - 15.30
Monday Class: 1 day course 10.00 - 16.00
These courses are operated in MANCHESTER & CARDIFF 3 times a year, January, May & September.
Sunday Class: 1 day course 09.30 - 15.30
Minimum Age: 17
Management of Disruptive Customers & Restraint Courses
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17/12/11 |
London |
1 Day |
Saturday |
9.30am-3.30pm |
£55 |
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07/01/12 |
London |
1 Day |
Saturday |
9.30am-3.30pm |
£55 |
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15/01/12 |
Manchester |
1 Day |
Sunday |
9.30am-3.30pm |
£55 |
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22/01/12 |
Cardiff |
1 Day |
Sunday |
9.30am-3.30pm |
£55 |
Management of Disruptive Customers & Restraint & First Aid Courses
(Combining these two courses saves you 10%)
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26/11/11
17/12/11 |
London |
2 Days |
Saturdays |
9.30am-3.30pm |
£99 |
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19/11/11
07/01/12 |
London |
2 Days |
Saturdays |
9.30am-3.30pm |
£99 |
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14/01/12
15/01/12 |
Manchester |
2 Days |
Sat & Sun |
9.30am-3.30pm |
£99 |
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21/01/12
22/01/12 |
Cardiff |
2 Days |
Sat & Sun |
9.30am-3.30pm |
£99 |
Application Form
To enrol on one of the above courses please complete all of the details in the application form below. Your email address and contact numbers are ESSENTIAL for correspondence.
Once you have clicked submit at the bottom of the form you will be directed to our payment page to pay the appropriate registration fee (using PayPal). Please note that your place on the course is not secure until the registration fee is paid.
Registration fees:
Full Payment for any 1 day course.
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